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Workflows

Automate all your identity processes. Orchestrate user identity across the customer life cycle — from consolidating information and triggering actions to making decisions and automating follow-ups.
Build quickly, integrate deeply

Build workflows without a single line of code with our drag-and-drop editor, or build more complex workflows with custom code.

Make better decisions faster

Create custom rules based on your business’s data and processes to automatically approve and deny users or flag cases for additional review — all while maintaining an audit trail.

Reduce manual work

Automatically sync information between Persona and your own tools. Follow up with users and automate tasks so your team can focus on high-priority work instead of manual updates.

Trusted by startups & the world’s largest companies

Rently
Branch

How it works

Set your workflow triggers

Kick off a workflow through API triggers or from a Persona event, such as upon verification completion or case creation.

Consolidate data

Enrich verifications by combining Persona risk signals with data from your existing risk vendors to build a trusted source of identity information.

Automatically make decisions

Segment your users just the way you want by creating simple if/then/else paths or complex branching logic.

Kick off follow-up actions

Open a case, resolve a support ticket, or pass information into your internal systems with custom integrations.

How teams can use Workflows
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Perform real-time decisioning

Customize automatic decisioning or manual review rules based on your business needs instead of relying on a black-box machine learning engine.

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Reverify users regularly

Set up reverifications to automatically occur on a regular basis or trigger after a specific action.

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Update your CRM

Ensure data integrity by pushing verified information collected during the Know Your Customer (KYC) process into your CRM.

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Run bulk actions

Accept groups or arrays of information, like business documents, and take the same action across all of them to save time and reduce manual errors.

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Verify UBOs during KYB

Automatically send verification flows to beneficial owners during the KYB process to reduce back-and-forth during business onboarding.

“Thanks to customizable workflows, we don’t have to fall back on legacy methods or rely too heavily on manual review. Rather than needing to manually verify edge cases, we’re able to see the information real-time and react quickly.”

Amanda Hodgetts-Martin
Director of risk management at Branch
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Branch automates 98% of identity verification process with Persona
Persona Marketplace

With Persona Marketplace, you can integrate the world’s top data and productivity platforms right in Workflows to provide a seamless user experience and streamline operations.